Are you from United States ?

Please select your language:

Call Us:EST 21:30-6:00

Phone:
+86-28-8619-8523 +86-28-8619-8523 +86-28-8619-8523
Fax:
+86-28-8619-8523
Address:
3F, Building 9, Intime city, No.1999, Yizhou Avenue, Tianfu 4th Street ,Hi-tech Zone, Chengdu, China (THIS ADDRESS IS UNAVAILABLE FOR PACKAGE RETURN)
ZIP code:
610094
  • Hot Topics
  • Contact Us
  • Search
  • Pre-sale Support
    Inquiry before order is placed
  • After-sale Support
    Inquiry or request before receiving package
    Please sign in first.
  • Return & Exchange
    Complaint or request after package is received
    Please sign in first and note any quality issue, need photograph documents proved together with problem description.

pack up

Search Help

pack up

Return & Exchange Policy

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 40 days of receipt for most items in new condition .

Return instructions:

1. Click“Confirm Receipt” -Submit a Return & Exchange application-Select the item you want to return or exchange-Click the submit button.

2. After receiving your application, our customer service will contact you. Please check and reply e-mail within 7 days, or application will be closed automatically and unable to continue return process.

3. Drop off your package at the local post office.

4. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition.

5. Refund & exchange will be processed within 24h-7 working days once get return package.(the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.

 

Note:

1. Return application must be submitted within 40 days from the date of receipt of the package. If application exceeds 40 days we will not be able to accept your request.

2.Return address isn't the company address on Lolitashow website. Our customer service will provide you a return address and a RMA number after return authorized.
3. Products with custom made, disposable, swimsuits, close-fitting lingerie, underwear, Clearance items, pet supply, used and damaged are unavailable for return. Electronic products such as drones and mobile phones and products with sealed packaging will not be returned once opened.
4. Please make sure return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories and promotional gifts must be returned together.
5. After receiving the return address and RMA number, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue return process. Please make sure to remark the RMA number on outside of parcel when return. If the parcel is returned to other address or without RMA number on outside packaging, we cannot refund or exchange.
6. Please use Post Office when returning goods. If we fail to receive return parcel for returning through other carriers, buyer needs to undertake the loss.
7. Return and reship cost is on buyer, freight collect isn't acceptable.
Note:The original shipping fee and Shipping Guarantee are non-refundable.


About Special Occasion items:

As all special occasion items (Wedding Dresses, Wedding Party Dresses, Special Occasion Dresses and Groom Wear) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may only allowed one dress returned which believed to have been made with that intention.

 

Other notes: 
1. Since it is a manual measurement, the physical size may be slightly different from the size chart (Apparel Products: ±4cm for the bust, waist and hip size, ±2 cm for the item length and the sleeves length and so on).
2. Due to the shooting light and the screen setting, physical color may be slightly different from picture online.
3. Please notice some products may have odor, fading, spinning and wrinkle due to the feature of material, it is not a quality problem.
4. There may be a little stain in the production process of the product, which does not affect the use of the product.
5. It is possible that some clothing buttonholes do not open. Please cut it with scissors after it is received. Please do not cut the buttonhole beyond the border.
6. Accessories, colors, patterns, product details and so on may be slightly different from the pictures online due to different production batches.